Information failure

When a market fails it means that the free operation of market forces does not yield an efficient allocation of scarce resources. While there are several causes of market failure, but perhaps the most significant one involves ‘information failure’.

Information failure refers to the fact that economic agents – producers and consumers – do not possess perfect or complete information regarding either the cost or the benefit resulting from a market transaction.

While they may possess a large quantity of information, the quality and usefulness of this information may not be sufficient to allow rational decisions. When participants have perfect knowledge in terms of both quantity and quality we assume that they act rationally and in their own best interest, and that markets work effectively.

Types of information failure

Under-perceiving the private cost of consumption

When consuming some goods or services, the cost associated with consumption or use of the product may not be fully known. For example, with demerit goods such as alcohol and cigarettes the private cost to the individual, in terms of personal health, is unlikely to be known at the point of consumption. Only over time with the health effects emerge, but the consumer may have already damaged their health long before this become apparent. In this context, free market fail to ensure that individuals have complete knowledge of the private costs of consumption.

Under-perceiving the external costs of consumption

When goods are consumed other individuals, known at third-parties, may also be negatively impacted. Purchasing and driving a car is likely to generate carbon emissions, which can impair health and reduce economic wellbeing. The ‘external’ costs are unlikely to be appreciated unless that become ‘internal costs’ – in which case individuals might take them into account. This is the central reason what such goods are taxed.

Under-perceiving the private cost of production

When firms start-up, and produce, they will create business plans best on the best available information. However, it is unlikely that the plans and forecast will be accurate given that many variables can change in an unpredictable way. This is the case with the Covid-19 pandemic. As a result, most firms had to increase their production costs to ensure correct social distancing, as well as experience a significant fall in revenue.

Under-perceiving the external cost of production

Production may generate various external costs, including pollution, congestion and waste. The single firm is unlikely to be aware of all these costs, given that they may not be immediately apparent or measurable. Indeed, some costs may be completely unintended and hence not included in any planning.

Over-perceiving the private benefit of consumption

Many purchases are made with a belief that they will provide a certain level of benefit, or utility. However, perhaps as a result of persuasive adverting, it is common to make purchases which do not live up to expectation. These goods and their either scrapped, given away, or stored.

Over-perceiving the private benefit of production

The private benefit of production refers to the profits available to firms once they have covered their costs. Failure to understand costs or expected revenue is a source of considerable information failure for firms, especially new and small firms.

Dealing with information failure


Risk-averse consumers may take steps to limit information failure by informing themselves as much as they can. The internet has enabled quick searches of products, and site like Trustpilot provide information which might help consumers make for rational decisions. However, more information does not necessarily lead to more efficient decision-making as the ‘quality’ of the information is also significant.


Firms can take steps to reduce information failure in several ways. Market research will provide vital information about consumers, competitors and current market conditions. However, this information is unlikely to be complete, or always relevant to the current situation of the firm. In specific industries, firms may request detailed information from consumers, including medical history (in the case of life insurance companies.)


As elected representatives of a country’s citizens it is the government’s responsibility to introduce measures to reduce information failure. Government can pass laws to force economic agents to reveal all the information they know, impose fines when laws are broken, or levy taxes on goods where information failure is suspected.

Examples of specific measures include:

  1. Forcing food manufacturers to label their products accurately, including the alcoholic content of drinks and the sugar content of drinks and food.
  2. Requiring that retailers hide demerit goods such as cigarettes behind sliding screens.
  3. Requiring that potential employees submit themselves to various checks, including checks on teachers and policemen.
  4. Forcing sellers to provide guarantees and other safeguards in the event of faulty goods.
  5. Imposing taxes on demerit goods, such as alcohol and tobacco products.
  6. Imposing minimum prices on demerit goods.
  7. Subsiding merit goods, such as education and healthcare.
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